Brand new SIM card, when i try to activate it it says invalid SIM number

[Justinj]

I bought a new SIM card today. When I activated it, it is said invalid SIM card number, even though I entered the SIM number correctly. How do I fix this?

[mkcathy]

Similar but not the same

[Anonymous]

@Justinj 

i suggest you close all Browser and do clear cache and cookies for any Browser,

and try it for a different Browser and open incognito mode,

how to open Browser incognito mode visit Here link,

how to clear cache and cookies and History visit Here link,

and use a Browser from your computer,is better

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

how to update your Browser visit Here link, 

and Restart your computer, is will help a lot,

and if you use a home internet please do one thing take your power internet off for about

a 1 minute and put it back on,to refreshing your network,

and Here How To Activate Online visit Here link  for more information,

Activate your Public Mobile SIM card

You'll be up and running in just 4 easy steps, Here link 

for new customers who activate online.only, To get  2GB of monthly bonus data for Free* when you activations on $35, $40, $50, $70 rate plans, for that Promo code for 2GB ,  2GBBONUS , that monthly bonus for 2GB no expires but you have to keep your plan and if you changed your plan you will lost the promo 2GB,just to you know.

put it the email for it and the same email when you do a new activate, Here link,

so when Activate put it both code

1. Enter  Promo Code for 2GB Free, ( 2GBBONUS ) 

2. Enter  Friend Referral Code (??????)  to you will receive a one-time credit of $10..,,

they will applied within 72hr,,,

*for more information about Refer A Friend Reward, How Does It Work visit  Here link,

plus Set up AutoPay and you will receive a $2 credit every 30 days. save money and safe and secure 100%.

Good Luck and your welcome to Public Mobile

with a Beautiful Service 

you will be very happy....

[BKNS27]

@Justinj 

Where did you buy the PM SIM from?

Hope it is a legit retailer so you can get an exchange or refund.

[darlicious · Accepted solution]

@Justinj 

Hopefully you still have your receipt. If it was accidentally activated by a typo you can contact customer support and report the sim card number and arrange for pm to add a credit equal to the cost of a replacement sim card once you activate your account. Best to get the credit preapproved before you purchase the replacement (save that reciept) and then just start your activation over. Once you are all set up contact the CSA again by replying to the last private message you received from them so they can credit your account.

[t_p]

@Justinj 

You can also try another browser or incognito mode (Chrome, Firefox...)

[computergeek541]

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@Justinj wrote:

I bought a new SIM card today. When I activated it, it is said invalid SIM card number, even though I entered the SIM number correctly. How do I fix this?

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This usually means that someone has used that SIM card number before, or at least activated using that SIM card number, possibly by accident.  Clear your browser's caches, close it, and then re-open it and try again.  If it still doesn't work, you'll need a new SIM card.