Boxing week deal current customer

[kimfm1]

Hi, 

I'm a current customer but saw the boxing week deal (29$/month for 30gb data) is significantly better than my current 35$/month for 3 gb data. Is there a way to match this as a loyal customer or do I need to cancel?

Thanks,

Kim

[mrsblondee]

Awesome!! So glad to hear you got it as well 🙂 Congrats!

[Good_Man]

Thanks mrsblondee,

I finally managed to get the $34 package for 50 Gb as an active customer. I did the same as Mrsblondee. Just be patient and stay polite with customer service. Cool 😀👍.

[mrsblondee]

Good luck!! Crossing fingers for you. It’s really out of principle that it bothers me they don’t offer it to existing customers. 

[Good_Man]

Lucky you 🙂

I'm still waiting for a positive answer from the CS ... !

[mrsblondee]

I had success today getting 2 lines switched to the promo plan. Message the agents and put in your request. 

[spunz8]

Yes me too!!! I have 5 lines with public for my family.  3 5G and 2 4G.

Why is it that new customers get a better deal than existing customers????  It’s $41 per month for my whole family for 5 lines difference!!!  Do you want me to port out 5 lines??? This is ridiculous.

l would like the same deals as others or I will be leaving to another provider.  All 5 of us!

This is insulting!!!

[mrsblondee]

Keep asking the Agent for it - be polite but persistent. 

[kimfm1]

Thanks!

[Handy1]

@kimfm1  Even thou this plan is  for new activations only , your best to ask support if they can make an exception . Worked for me today in the 50GB for $34 plan . And I’m loyal existing customer 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow · Accepted solution]

HI @kimfm1 

The plan is for new activations only.

But you can check your luck with PM agent.   please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437  

Remember, that plan supposed to be for new activation, so agent has the right to decline your request, although some reported they got it.