Bought the wrong on add on

[Brian79]

@CS_Agent

mistakenly bought the wrong add on. Can this be undone? 

[computergeek541]

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@Brian79 wrote:

@CS_Agent

mistakenly bought the wrong add on. Can this be undone? 

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While Public Mobile's custoemr support agents that have been mentioend might do something for you, this is entirely on a case by case basis.  The terms of service actually state that there are no refunds and that all sales are final, so pelase keep that in mind if receiving an unfavorable response.

[LitlLdy]

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@Brian79 wrote:

@CS_Agent

mistakenly bought the wrong add on. Can this be undone? 

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@Brian79 , please send a private message to CS_Agent to ask for this to be fixed for you. We all make mistakes. 

You can send a private message to a CS_Agent using the link: ->   https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Customer Support Agents are available from:

• Monday to Sunday: 9 AM to 10 PM EST

A CS_Agent will respond back in your Community mailbox (envelope icon) at the top right of this page to the left of your community avatar on your computer or by clicking on your avatar on your device.

[softech]

@Brian79 

yes ,possible.  CS agent might reverse the transation and leave the fund on your account as Available Fund and could be used for next renewal.  Just engage them via direct message here:

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there