@Giojacko wrote:
Signed up during the 5gb bonus promotion. Input my email and activated an account within the promotional time limit and my account has yet to receive the bonus data. I have paid 3 bills and no sign of extra data. What gives?
@Giojacko
If you pre-registered your e-mail address for the promotion, activated with the same e-mail address, and activated on-line with a $25.00 or higher plan, then you definitely should have received the 5 GB add-on as well as your 2nd cycle free.
If you didn't, contact the Moderators to advise.
To contact a moderator, there are 2 methods:
- Use the ticketing system for a faster response time. Click here and type moderator assistance, then select account-related issue, then select you need a human now. Follow the prompts to submit a ticket, or,
- Send a private message to the moderator by clicking here You’ll need to be logged into your Community account for the link to work.
Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.
