@Britt5 wrote:
It all started with me paying for my phone bill twice in one month, then I put a claim in with my bank about all the unauthorized transactions in my account and my bank got a refund for me for the second bill payment I made and I guess public mobile didn't like that and since then I havnt been able to connect to any network with any company.
*I have had this phone for a few years now with a couple of different other companies prior to this happening*
Hey @Britt5 This is how I'm reading your situation. I think others here may be confused.
You've had the same cellphone for a few years now which you've used on other services. You came over to Public Mobile and noticed that you were double billed once and contacted your bank to have the fees reversed. The bank reversed one of the fees. So far so good?
In my opinion here, what Public Mobile has done is not blacklist your phone, but have marked your account so you no longer can use your bank or credit card. Moving forward they will ask you to use a voucher to pay your invoices for one full year. Here's the thing. I have seen multiple times where this has happened to customers and CS Agents advise them to talk to their bank. So, this is what you've done. One payment was still made and one payment was reversed. Therefore, Public Mobile, if the above is what's happened (banning you from using bank account or credit card for one year) is in the wrong here. They already got payment, it was the extra payment that was reversed. Therefore you should not be subjected to that rule. I would suggest using the link provided before to contact a CS Agent and advise them what's happened and what I've said above. It is in my opinion that because the main payment was taken and the extra payment was reversed, they should forego this rule and allow you to continue using your previous payment method. Good luck.
