Black Friday phone deals for everyone? plus Login Problem Checking out

[mikcole]

Hi,

My daughter received the Black Friday deal by email earlier today but I didn't. Is there a reason? Anyway, I ordered myself a phone (Samsung S20 . . ), used my Public Mobile email but didn't get the discount . . . plus, oddly, when I went to login during checkout it didn't recognize my account, even though I had just logged in previously through the Public Mobile portal. So I couldn't "login" to checkout but I checkout anyways, paid the normal price and not the Black Friday price because I want to make sure I get the phone. Thanks.

[mikcole]

Well, it didn't work unfortunately. They finally fixed things and only 3 (3!) of their phones are on "sale" and not the one I brought. Still got the 30$ discount but on principle I cancelled my order. In my business, if I screw up I pay but not PM. I will be on the lookout for another provider for me and my family but choices are limited here in Canada and in the BC interior the Telus coverage is the best.

[mikcole]

I am doing the same thing. But I did go ahead a buy a phone full price yesterday hoping to get the discount applied retroactively via Customer Service. We will see. Initially it sounds like they might only want to honor the (2) sample phones in the email. That would be unfortunate.

[mchstrcy]

I had the same issue. I opened a ticket and Customer Support said they are working on it and the website should be updated "soon" to reflect the sale prices. It sounds like they sent the black friday email out a bit too early.

[mikcole]

Hi, when I accessed the Phones page, the S20 was on there. It is rated "like new" which states it is mint, unused. If that is the case then 309 with the promo for the phone is a pretty good deal, given the 1 year PM warranty.

[farmbot]

Causing customer confusion seems to be Publicmobile's  modus operendi...

😑

[Meow]

Correct; discount does not show... Regular PM glitches; get used to it.

Or it might appear on Black Friday, whenever it is.

[farmbot]

Got the email also

Discount shown in email does not transfer to link to store.

What gives???

[Meow]

Look at folder 'promotion' if you have it on your email portal. I found this promo email on gmail/promotions

I do not see S20; only S10 for $414, 'great' condition. I can have the same (like new, no physical blemishes) for $300 or less. With these 'certified' you have no idea what battery condition is.

[CountyDownIeUk]

@mikcole 

Yes, it’s weird. I have 3 accounts and only  1 email  offering this  deal and of the Last 3 $25 RAFs.

I don’t  use alias emails....all different emails. I guess I need to track what email gets what offer. And then see why no notifications to the other 2. Although even if you did  not get an email for the RAFs, we were ALL eligible. 

TOS of current CERTIFIED PHINE OFFER  says.  

2 Offer available online only. Effective November 15th, 2022 to December 6th, 2022 at 11:59PM ET. Offer available to existing Public Mobile customers who purchase a Certified Pre-Owned phone with the same email address the existing customer received this offer from. Offer limited to one bill credit per Public Mobile account. The customer's account must be in good standing in order to receive the credit. Credit will be automatically applied within one month of offer closure, starting in January 2023 to eligible customer accounts in $5 monthly increments for 6 months. Monthly credit will be applied as long as each payment is made on or before renewal date.

This offer is subject to change without notice

[mikcole]

Hi, thanks!! I will try this.

[mikcole]

Hi, so the shop is a separate login for my PM account and the community?? Ok, weird, but ok.

[mikcole]

Hi, thanks but none of the phones had a discount on them when I visited the store, even the phones that advertised the discount in the email (and even if I used my daughter's account to login (I manage her account as she is a teen))

[dust2dust]

It would appear to be a targeted offer. But also, the shop login has no connection to the account or community. Maybe if you used the same email address as your account email address you might get something.

2 Offer available online only. Effective November 15th, 2022 to December 6th, 2022 at 11:59PM ET. Offer available to existing Public Mobile customers who purchase a Certified Pre-Owned phone with the same email address the existing customer received this offer from. Offer limited to one bill credit per Public Mobile account. The customer's account must be in good standing in order to receive the credit. Credit will be automatically applied within one month of offer closure, starting in January 2023 to eligible customer accounts in $5 monthly increments for 6 months. Monthly credit will be applied as long as each payment is made on or before renewal date.

This offer is subject to change without notice.

[hTideGnow]

@mikcole   

maybe your email stuck at spam folder?  i got mine

For the CPO phone, the deal is 
From now until December 6th, upgrade to a phone you’ll love at a price you’ll adore. Right now, when you upgrade to a Certified Pre Owned phone2, you can save up to $60 on a phone. But that’s not all, upgrade today and we’ll take $5 off your bill, for up to 6 months.

So, the save up to $60 on phone is nothing, just marketing terms saying phone are cheap.  

But the $5 off your bill for 6 months, you will start getting it the first week or 2nd week of Dec.  Just make sure you use the same email address to buy the phone as your My Account's email

If different, still ok, just open ticket with PM CS agent and they will help

[HALIMACS · Accepted solution]

OK, to be sure, contact Customer Support @mikcole 

This way, there is a record of you making the inquiry and any discounts or offers are referenced.   Also, be sure to screenshot any offers or discounts you receive as proof of same.   These can be useful when presenting a case to the CSA's after the fact.

Make contact with Public Mobile Customer Support.

To contact a Customer Support Agent, there are 2 methods:

1. Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request).  Click the result which states Click here to submit a ticket and follow the prompts,  or, 
2. Send a private message to the Customer Support Agent by clicking here  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.