Black Friday $34 for 40GB but account showing 20GB

[Erin-06]

New activation to public mobile when I saw the $34 for 40 GB deal, after activation the account shows only 20GB left. Anyone can help? @CS_Agent 

Thanks,

Erin 

 

[Erin-06]

I just private messaged them. Will let you know.

[NewCus]

I have the same issue, and I have submitted 3 tickets to CS_Agent the last 2 days, but there 's no response from PM support. Let me know if your issue is resolved.

[hTideGnow]

HI @Erin-06 check using the Incognito/private/secret mode to check again

if still showing wrong, submit ticket and agent will sort it out

[Handy1]

@Erin-06  Not if you activated on nov17 the 40GB for $34 only came out on nov 24 

[Erin-06]

 This. But I clicked the promo link when I activated and I’m pretty sure it said 34$ for 40GB when I activated it

[Handy1]

@Erin-06  Just go into your account and make change to the 40GB $34 plan for next renewal and not immediately or you lose money in current cycle  , then confirm in your payment page that the plan is set to change on renewal for correct amount of data like this 

[TheSterlinger]

What does your plan history show? 

[hTideGnow]

HI @Erin-06 there were 3 or 4 different versions of $35 plan on BF, did you choose the correct one?

Also, 

maybe just browser cache, please use Incognito/private/secret mode on your browser to login My Account to confirm again

If same,  please submit a ticket with CS Agent here, they will confirm if you got the correct plan in the beginning:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437