Billing

[Fizzygstevenson]

How can I get into my account to add a credit card. I’m locked out.

[softech]

@Fizzygstevenson following exact what I typed above and it will work

worst case, use Method 2 above

[computergeek541]

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@Fizzygstevenson wrote:

it will not allow me to change password or email.

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The process to change the e-mail address requires the use of the ticketing process.

[Fizzygstevenson]

it will not allow me to change password or email.

[softech · Accepted solution]

@Fizzygstevenson you need to try to login My Account and update it yourself at Payment page.  Once you got back in, it is easy

First try to use the Reset Password link there on the login page (or direct link: https://myaccount.publicmobile.ca/en/forgot-password) enter any possible email addresses you could have used and see if it works

If you are unable to self reset the password, PM support will be able to help

1.  Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗" 

2. if you have problem with Chatbot: Private message CS Agent at:    

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there