Billing

[ChrissyG]

How do I deal with a billing issue? My bill was more this month then previous months. I am on automatic top up and also didn’t receive my reward. There is also an extra $10 charge that says 30 days past which makes no sence if I am set up to top up automatically. 

[mimmo]

hi only mods can deal with account issues. before contacting them though   can you clarify a little better on your billing?  typically it is hard for PM to overcharge.  what plan youhave what it is supposed to be what you were charged?  did youtake into account taxes?  could you send a screenshot of your payment history page?

if youwnat to contact mods here is their info:

How can you get help with your account, activation, or service?

• Please contact the Community Moderator Team to get gelp with you account.
• They are Public Mobile support employees who can help with your issue (More details).
• Click here to send them a private message.

In your message please include:

• PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

• Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

• Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Totonto Time].
• Messages are replied to during business hours and in the order they are received
• Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
• There is no need to send multiple messages.

Additional Useful Information:

• Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile