Billing

[LisaDeighan]

On March 9, two $20 credits were applied to my account but on April 9, the full payment was withdrawn. Why is that?

[CSA_PM]

Hello @LisaDeighan,

I sent you a private message. You can view it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[LisaDeighan]

All I see is that the FULL AMOUNT came off my credit card. Can you please address that!?

[BKNS27]

@LisaDeighan 

What plan are you on? 
We need more detail about the payment/renewal amount.

[softech]

@LisaDeighan 

are you on the 50% off plan?

Check My Account > Payment history , you should see 2 lines with the renewal: 

1. The first line should show your plan amount less $20, it is a line that show how much money is charged from the credit card.  The amount will then be added to the account as a credit together with the $20 credit that is already on the account
2. And the second line is show how Public Mobile uses the credit on the account for renewal, this would show the total plan amount

If you are unsure, screenshot all the transactions on this renewal on the My Account > Payment page, and post here so we can confirm