Billing

[Dee37]

I was charged an extra charge way back in April 2025.

Usually I have 3 charges on my Master cars bill. In April I was charged 4 times

$30.51 + $28.25 + $30.51 + $28. 25

I would like to know why?

[hairbag1]

@Dee37 

please be aware that your Public Mobile account is for 30 days...not 1 month. The renewal date will shift. Count the days between renewals to see if you were billed correctly. 

[samsunga31]

Please contact a csa agent through the chat bot at the bottom of the page or use this link.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you can't log in, use this link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437