Billing

[Jo38]

I am being billed twice a month on my credit card but my account receipts only show 1 payment 

What is going on

[Handy1]

@Jo38  Is one of this r charges just pending ? If so it should fall off but if both charges are posted and the difference in money isn’t sitting in your accounts available funds . Then contact support with one of the links the other members here sent you 

[golfball]

You should contact customer support to get this straightened out. 

To contact support you can submit a ticket through the chatbot by pressing the chat bubble in the bottom corner and typing in "submit a ticket" and selecting "Contact Us". 

If that doesn't work you can message support directly from here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Sansan]

Is this new that you are being billed twice a month? When you signed up did you make a mistake and create two accounts?

Also, billing is every 30 days so some months will be two. Is it the same or different amounts each time.

You can contact PM below to inquire. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437