Billing payment

[Pippi1]

Why is it my last bill I had to pay nine dollars more than previous months . I know you’ve changed your loyalty, but this is highway robbery. It shouldn’t go up that much in one month.

[Y4J259]

You no longer get auto pay, or loyalty rewards. And I believe the referral points are earned as points so won't come off your bill automatically. You'll need to earn 15 points then log in, use the 15 points to buy a $15 bill credit. That you can then apply that credit to your next bill. 

Sounds unnecessary and frustrating? That's a choice PM is forcing on their customers. 

[hTideGnow]

HI @Pippi1 

you should max be paying $7+tax more general, unless you loss some friend referrals

What you lost are just $2 autopay discount and at max $5 loyalty.  If more, then you have to ask your friends, some friends you referred left and make you pay more

[computergeek541]

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@Pippi1 wrote:

Why is it my last bill I had to pay nine dollars more than previous months . I know you’ve changed your loyalty, but this is highway robbery. It shouldn’t go up that much in one month.

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Customers on the points system will always charged the full plan price as points need to be manually redeemed for account balance credits (or add-ons).