@GDB
After reading your post it sounds like you never finished creating your self serve account. Unless you left your sim card in Canada that can be accessed by someone you trust you will be unable to recieve the 6 digit alphanumeric code sent to your phone via SMS text from 611.
However you may still have your 4 digit account pin # you chose during activation that was texted to you from pm on 611. Check your phone to see if you still have that text if so you can remove autopay by calling 1 855 4PUBLIC and entering your 10 digit phone number. If you do not already have a voip number downloading textnow or fongo will make calling into pm's IVR (611) system a little easier.
If you are unable to access your account further than the basic account info given to you when you cal 1 855 4PUBLIC then your next option is to make note of your next renewal date. On the evening before renewal put your payment card registered for autopay on hold thru your online account before midnight eastern. About 12 hours later at noon eastern call 1 855 4PUBLIC again and ensure your account status is now suspended. Once it is you can remove the hold from your payment card.
Your account will remain suspended for the next 89 days and without payment to reactivate your plan before day 90 it will be automatically cancelled and deactivated and your phone number released back to its original provider. If you do not have access to your self serve account or your account pin # to be able to make credit card payments your only option to pay and reactivate your plan for another 30 days (if you wish to keep your service and suspend for another 89 days) would be paying by voucher thru the IVR/611/1 855 4PUBLIC system.
Vouchers can be purchased online via recharge.com or ding.com with about an 8% surcharge or thru family/friends willing to purchase a voucher for you in Canada and either loading it the same way onto your account or relaying the 12 digit pin # from the pm voucher to you. Give yourself a couple days grace to do this in case you need to contact customer support if you have an issue.
Otherwise for any other access to your account including downgrading your plan to the cheapest plan the $15 if you intend to suspend and reactivate every 87 or so days to keep your account and phone number you will have to contact customer support as previously suggested to discuss with a CSA what your options are....🤔
To contact customer support click below:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.
