Bill payment

[Arsh123-]

The email which is used to register is not working anymore and now I have to pay the bill. But they are continuously send codes to that email to verify.  Please help me with this problem . Thanks 

[darlicious]

@Arsh123- 

I'm assuming your phone is suspended which us why you cannot send the verification code to your phone #? You can also pay for your plan with a pm voucher by dialing 611 from your phone or 1 855 4PUBLIC and enter your 10 digit phone #. For more info on pm vouchers....

https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Make-a-Payment-or-Update-Your-Card-...

[Yummy]

You will have to contact agent to update your email.

- Send a private message to the CSA - agent by clicking Here

Watch for envelope in top right corner. It will show Number of unread emails.

[RossN · Accepted solution]

@Arsh123- hi if nothing is working 

contact a cs agent

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

type  request email and  password reset

2. alternatively you can private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

[Timer]

@Arsh123- 

contact to support team by CS_Agent to change email.