Best procedure for a smooth port? (Already activated.)

[shrimpdude]

I set up a new account with a new number for my sister a few days ago. Initially the activation failed, but now service is up and running fine.  However, I still can't log into her self-serve.

She still needs her number ported in (from Bell), which I haven't attempted yet. What are the best steps to take that are least likely to cause issue?

[IbbyK]

If the new number is activated and working, currently go with that. Best practices for porting are the following: wait till December for the moderators to fix all the current porting numbers. Starting January, things would be a bit calm. You can then port the number without any issues. If you do so now, you are just going to fall straight in the pool of "port stuck".

I know this requires patience but it's the only thing that can give you a smooth porting experience. 🙂

[shrimpdude]

Yikes. Yeah, I guess waiting would be wise - I at least have to wait to get the self-serve login issue cleared up anyhow.

[kav2001c]

I'd honestly suggest waiting

There are many ports "stuck" right now

You might be one of the lucky ones

But if unlucky she could be without service for days