07-01-2017 12:50 PM - edited 01-05-2022 02:19 AM
Hi all,
I wanted to take advantage of the Freedom Mobile Customer Switch-Over deal, so I ordered a SIM, and activated it when it arrived. I followed all the instructions choosing the 6gb data option, porting my number from Freedom, and it mentioned my total for 90 days came to $120 as promised - I went ahead and payed this and also setup autopay. Once my account was activated and all, I logged in to see it mentioned my account was suspended, and I needed to pay $60 with my account showing an available balance of $120 - weird, but I went ahead and payed this thinking it would just deduct from the balance, but no, it charged my credit card. I now payed $186 for a plan that I was supposed to only pay $120 for. This morning I got an email saying my account is good to go and all and that my plan is the $120 one that was promised to me, but this email does not reflect my account as my account says my next payment is $186 in September. I have contacted the support email and a mod but I'm waiting for a reply. Does anyone know what else I should do in this situation?
Cheers
Solved! Go to Solution.
07-01-2017 01:04 PM
@QTPie Thank you for the reply. Seeing that your situation got resolved in a short time gives me hope.
Cheers
07-01-2017 01:04 PM
07-01-2017 01:03 PM - edited 07-01-2017 01:03 PM
@neatooo Thanks for the reply. I went ahead and sent a message to the mods with that information you recommended I provide. I also marked your answer as the best.
Cheers
07-01-2017 12:57 PM
07-01-2017 12:53 PM
Unfortunately it is time to contact the mods and it`ll take 24-48 hours. Please include sim#, phone#, email used during activation, and detailed description of what happened.
https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...
http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/...