01-11-2024 05:40 PM - last edited on 01-12-2024 04:48 AM by computergeek541
Can't activate sim, can't get support, no online agents. This is rough.
01-13-2024 11:56 AM
Hello,
I've been following up on your account. However, after 24 hours with no interaction, the system is closing the ticket.
If you need further assistance, don't hesitate to get in touch!
You can contact us back using our chatbot SIMon or The Community using the following links:
Chatbot SIMon:
https://www.publicmobile.ca/en/on/get-help
Public Mobile Community:
https://productioncommunity.publicmobile.ca/t5/Public-Mobile-Community/ct-p/Public_Mobile_Community
A friendly reminder you can also have access to your Self-Serve account which is available 24/7 to manage your account. You can log in by clicking the following link:
https://selfserve.publicmobile.ca/
Kindly,
Clau- CS agent
01-12-2024 11:47 AM
Call the porting number. DM me is u need it.
01-11-2024 05:56 PM
Yea sorry about that. No phone support, just messaging.
Try this link.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
01-11-2024 05:52 PM
Porting from another carrier. Trying to use the public app. The way to get customer service is really confusing. I just figured out how to submit a ticket. we'll see if I can get a response.
01-11-2024 05:49 PM
Are you trying to do so through the Public Mobile app? Are you porting over from another carrier or just started new service?