Autopay issue

[benkrause]

How do you set up autopay through BMO account?

[kb_mv]

@benkrause Just make sure that you are not trying to add Public Mobile within your banking site/app as a payee. You have to add a credit card of some sort to your PM account for auto pay.

[hairbag1]

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@rony10 wrote:

I think there is.. I tried to reactive my account and I could not 

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So how long has your account been suspended ...if longer than 89 days you need to start over with a new sim and a new account with a different email address.

[Dunkman · Accepted solution]

@benkrause 

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@benkrause wrote:

I tried that but was unsuccessful. Is there some info I'm missing?

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Payment system is finicky. 

For address of visa debit/credit card, make sure that it exactly matches your billing address.  If apartment number, keep that section blank.  With postal code, you may need to leave a space in between the first three digits or try without space.  

If still an issue, you will need to contact moderator to help:

To contact moderator via 2 methods:

New Ticketing system - faster

Click on the question mark on the right lower corner of website to start ticketing process to contact moderator.  Type: Contact moderator. Follow the prompts to submit ticket.  

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[rony10]

I think there is.. I tried to reactive my account and I could not 

[benkrause]

I tried that but was unsuccessful. Is there some info I'm missing?

[gblackma]

@benkrause  if your BMO a Visa or MasterCard debit card? Then its possible. 

[Dunkman]

@benkrause 

You can't direct withdrawal from BMO bank account.  You will need to register your Visa Debit card or another credit card via autopay.  

Here is help article:

https://www.publicmobile.ca/en/on/get-help/articles/set-up-autopay