@fluffypuff
Take this under advisement when you try to update your credit card...
When you update your credit card follow this method to avoid errors/messages......
- Reboot your device.
- Clear your browser, use secret/incognito mode in firefox, chrome or safari.
- Choose replace card rather than remove card.
- Copy your address from your billing statement.
- Add your apt/unit/suite # to the street address. ie. 101-123 1ST AVE W, CITY, PROV.
- Do not put a space in the postal code. X0X0X0 not X0X 0X0.
- USE ALL CAPS if necessary.
- Do not use autofill. Type everything manually.
Once you successfully update your card then try a test payment of $1 to make sure it works. Or better yet just top up your account to cover your next renewal.
Do not try more than two attempts at adding a card or payments ( successful or not) or you will continue to get this message. Wait at least 1 hour to try a third time another hour for your 5th try....and so on....and do not make more than 4 unsuccessful tries with the same card in a 24 hour period or you will trigger a fraud alert lock out requiring assistance from the moderators. You may have already triggered the fraud alert however give the above method the old college try before contacting the moderators. You may want to check your official Canada post address compared to your billing statement address as subtle differences can be the issue like when you have a direction in the street address ( north, east, south, west.)
