Autopay isn't working

[donablance]

I set up automatic payment but I still have to pay $2 more every month，how to solve this?

[Triguy]

Setting up AutoPay means that you earn $2 every 30 days!To set up AutoPay, sign in to your Self-Serve account, select the ‘Payment’ tab, then ‘Register for AutoPay’. From here, you can sign up for AutoPay or remove the feature, if you no longer want payments to automatically occur. If you would like to change the card that is automatically charged, scroll to the bottom of the ‘Payment’ tab, then select ‘Manage my card’. This will allow you to update or remove your credit or Visa Debit card.

[Finesse]

Need to check whether the automatic payment is set successfully

[kselmak]

Yup that's tax, we all have to pay that

[computergeek541 · Accepted solution]

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@donablance wrote:

I checked, the autopay is registered and according to my payment history on public mobile website, my payment is $22, but according to my credit card bill, it's $24

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@donablance 

The charge on your credit card includes sales tax.

[Anonymous]

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@donablance wrote:

I checked, the autopay is registered and according to my payment history on public mobile website, my payment is $22, but according to my credit card bill, it's $24

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Taxes. Is it $24 even? Or something around $24?

[donablance]

I checked, the autopay is registered and according to my payment history on public mobile website, my payment is $22, but according to my credit card bill, it's $24

[benfatto]

@donablance  Call 611 to see if autopay is on. 

[kselmak]

Can you confirm that you are actually registered for autopay?

I set it up once and though it confirmed i was registered it still didn't show. It you me couple of times too reregister.

You should contact moderators if it still doesn't go through and to also get credit retroactively if your autopay was executing (easiest way to prove you were registered for it is to show payment history)

You can reach them by going into private messages, create new message to Moderator_Team, or by filling ticket with Simon (click on help)