06-18-2019 02:08 PM - edited 01-05-2022 08:06 AM
I got debited yesterday...I have AutoPay.. no AutoPay reward or referral reward reflected as I got debited the full amount. Am I being scammed by public mobile... Dissapointed customer
Solved! Go to Solution.
07-13-2020 01:19 PM
@menna21 Yes it's true. Every telecom provider has to charge taxes.
Log onto your account and click on view payment history.
You will be able to see your payment history for up to 6 months.
When your payment is made by card, remember that the charge to your card will include applicable taxes. In fact the $2 autopay credit is really worth $2 + taxes.
07-13-2020 12:25 PM - edited 07-13-2020 01:26 PM
@menna21 wrote:Hi,
I have the $40 plan (4.5GB) and have been on this plan since May 2020. I signed up for the auto pay and my credit it 2$ but it was never applied to my payment. I have been paying the exact same amount since I first got my plan in May. So every month my payment is $42.94.
If the credit is applied to the payment shouldn't the payment start decreasing to reflect the reward credit?
Also, when I log into my account I see it mentions: As of today your estimated payment is $38 but every month I still pay $42.94 which does not make any sense to me!
@menna21 If you are in Ontario then you are in fact getting the Auto-Pay reward:
$40 - $2 = $38 * 1.13 = $42.94
$38 plus GST = $42.94
07-13-2020 12:21 PM - edited 07-13-2020 12:23 PM
Hi,
I have the $40 plan (4.5GB) and have been on this plan since May 2020. I signed up for the auto pay and my credit it 2$ but it was never applied to my payment. I have been paying the exact same amount since I first got my plan in May. So every month my payment is $42.94.
If the credit is applied to the payment shouldn't the payment start decreasing to reflect the reward credit?
Also, when I log into my account I see it mentions: As of today your estimated payment is $38 but every month I still pay $42.94 which does not make any sense to me!
06-09-2020 10:22 AM
@bunshichi wrote:Hi, my autopay is currently not being applied. It has been working for the past several years. Checked the card information and it is not expired, when I try to update the card details I get a cannot process payment error. Is there something wrong with Autopay system or do I need to contact my credit card company to get this sorted out?
Autopay sometimes fails. Is your service suspended? If suspended, try to manually load funds equivalent to your monthly plan fee and then it should automatically re-activate. Usually don't need to change credit card information if the expirary date has not changed.
Changing or re-entering credit card information also can be finicky. Your address needs to be exactly the same as your billing address. If apartment number, leave that section blank. Clearing cache or incognito mode also works sometimes.
06-09-2020 09:50 AM
Hi, my autopay is currently not being applied. It has been working for the past several years. Checked the card information and it is not expired, when I try to update the card details I get a cannot process payment error. Is there something wrong with Autopay system or do I need to contact my credit card company to get this sorted out?
10-24-2019 02:04 PM
@fairchsehere's an update.
New issue affecting renewals on October 23 and 24 2019.
There is no need to contact Public Mobile.
PM is already aware. Your reward is coming.
10-24-2019 10:44 AM
To submit a ticket to Public Mobile do the following:
10-24-2019 10:39 AM
Hi my rewards are not applied this month what do I do next
06-20-2019 11:14 AM
So.... I think it is resolved? $34 plus tax for your province is likely $38.xx or $39.xx to your credit card. If you were being charged the full $40 for some reason, with tax it would be $45 ish. Let us know!
Terry
06-20-2019 09:36 AM
I have never had an issue with this. I know the autopay will only get applied to the 2nd month, and the referal usually comes in a few days later.
I'm sure they'll resolve the issue for you.
06-20-2019 12:32 AM
Thanks @stonechucker
06-19-2019 11:23 PM
@onejoyngr, please stick to one message thread for the same issue. I've merged the duplicate threads. Best of luck getting this fixed quickly
06-19-2019 08:28 AM
@onejoyngr wrote:I have registered my account on Autopay for about 4 months and referred 3 people to P.M. Sadly, the bonuses do not reflect in my account. How could this be? Can some one help . I still get debited for the full amount
I see from your other thread that this issue looks to be resolved.
From your detailed screenshots, you are receiving the $2 AutoPay and $4 Refer-A-Friend credits.
Public Mobile prices do not inclue taxes. Just need to add those in and you have your total.
$40 plan - $6 credit + taxes on $34 = roughly $40
06-19-2019 07:43 AM
@onejoyngr wrote:@stonechuckerI'm on a 5Gb plan... reward of $6, after taxes.. will my debit be $40?
Yes we all have to pay taxes, except for members of parliament and first nations
Enjoy your Public Mobile!
06-18-2019 05:11 PM
@onejoyngr wrote:@stonechucker pls find attached
There's nothing wrong. You get $2 for autopay and $4 for referral. You actual pay $34.
06-18-2019 03:29 PM
Yes, that shows you're getting credit for $2 AutoPay, and $4 for friend referrals.
So your actual price before taxes is $34. Depending on the tax rate, you'll be charged on credit card or voucher or debit card, about $40 in Ontario, or a bit less in BC.
What is your provincial tax rate?
06-18-2019 03:23 PM
06-18-2019 03:15 PM
@onejoyngr, which 5GB plan specifically, there have been a few. What is your base plan cost before rewards?
Seeing the payment history would be much easier to figure out.
06-18-2019 03:06 PM
@stonechuckerI'm on a 5Gb plan... reward of $6, after taxes.. will my debit be $40?
06-18-2019 03:01 PM
@onejoyngr wrote:No @geopublic, I activated about 4 months ago
And the $2 autopay credit has always been there in the past? Likely best to look at the entire payment history to account for each item.
06-18-2019 02:34 PM
@onejoyngr, are you forgetting to include the taxes you're paying at purchase, compared to what you see in the Self-Serve? Taxes are not displayed at Public Mobile but are charged at the time of payment.
06-18-2019 02:32 PM
@onejoyngr would you please post a view of your payment history, so we can help you understand what is happening with the payment/renewal? Please hide personal info when uploading.
06-18-2019 02:25 PM - edited 06-18-2019 02:38 PM
@onejoyngr wrote:No @geopublic, I activated about 4 months ago
@onejoyngr Ok my bad I assumed that because your community account was setup yesrerday. Not sure why you waited 4 months and did not contact the moderator team, but yes just message the moderator team and they will fix it for you.
Cheers!
06-18-2019 02:15 PM
Thanks, I have sent them a message. My autopaA is on and referral shows points Gaines but it doesn't reflect in my payments
06-18-2019 02:15 PM
@onejoyngr wrote:No @geopublic, I activated about 4 months ago
Then you need to send a message to Moderator_Team as suggested above.
06-18-2019 02:13 PM
No @geopublic, I activated about 4 months ago
06-18-2019 02:12 PM - edited 06-18-2019 02:15 PM
If autopay is turned on & you have a referral showing in your selfe serve, then these should have been taken into account at the time your payment was processed. If this did not happen, then you need to contact moderator team via PM and ask them to investigate/correct.
Click here to send the moderator team a private message. Their hours are: Mon-Fri 8AM-Midnight(EST) & Sat/Sun 8AM-10:00PM(EST)
06-18-2019 02:12 PM
@onejoyngr wrote:I got debited yesterday...I have AutoPay.. no AutoPay reward or referral reward reflected as I got debited the full amount. Am I being scammed by public mobile... Dissapointed customer
@onejoyngr Looks like you just activated correct? No scams here. The Autopay reward will show up soon and will be applied on your next renewal. As for the 10 credit that will also show up in the next couple of days. Keep checking your payment history and you will not be disappointed. Welcome to PM.
06-18-2019 02:10 PM
@onejoyngr wrote:I got debited yesterday...I have AutoPay.. no AutoPay reward or referral reward reflected as I got debited the full amount. Am I being scammed by public mobile... Dissapointed customer
No there's probably some mistake that happened. What does your payment history show?
06-17-2019 07:02 PM
Please post a 6 month tally of your payment history from your self serve module. We can see what’s going on if we can see the transactions. Please hide personal information.