04-12-2022 12:50 PM
I replaced my new credit card but somehow my autopay is not on. I got a message morning say there isn't fund in my account. I set up autopay now but when it will re-run again? My due pay day is tomorrow.
Thanks.
Solved! Go to Solution.
04-12-2022 02:02 PM
I'm guessing manually adding the funds a day or 2 before works more seamlessly in case there is an autopay that doesn't go through?
04-12-2022 01:36 PM
That's make sense. Just in case...I'll do that. Thanks
04-12-2022 01:23 PM
HI @Ohnoburgers Autopay will only try to run once and it won't try again. However, if it shows your Amount due date is tomorrow, you are find, you can leave it and let it run tomorrow
Or if you like, it is not a bad idea to load enough fund manually today. Just to make sure the card works. You will see the fund then get loaded into Available Fund in your My account, then when tomorrow comes, PM will get the fund from Available Fund for renewal.
04-12-2022 12:59 PM
Autopay runs only once on your renewal date. It will not run again until next month.
In order to get money on your account, you have to manually pay your bill this time.
Click on the One time Payment and try to manually pay with Amount Due option there. If it fails, then use the option "Other" and manually enter your plan amount.
But you said your due date (renewal date) is tomorrow? So autopay did not run in your case yet. Just activate autopay if your CC is in order.
04-12-2022 12:55 PM
If the date up top is tomorrow and you've turned on autopay then it should be fine. Don't worry about all the warnings overnight for as long as your calls and texts and data keep working.