Credit Card payment issues

[Dreamies]

Hi, 

My last payment wasn't processed on the credit card registered in the account. I tried for a couple days to make a manual payment and it didn't go through either. Tried to register the credit card again and it was showing me an error. I tried a different card and it worked. 

My issue is: I need my payment to go on my pro card and not my personal. Can anybody look into this? 

thank you 

Eber

[Dreamies]

Thank you. I tried all the above and none worked. I will open a ticket. 

[darlicious]

@Dreamies 

I don't recommend "remove" but prefer using "replace" credit card so that if you still fail to add your professional card you continue to have a method of payment registered in your account. Keep in mind you only have two attempts at adding a payment card before having to wait out one full hour before you can try again.

What is different between your personal and professional card? Does it have business name on the billing statement instead of personal name? Is the billing address slightly different? Or completely different. Is it in French instead of English? Are you using ALL CAPS? You may need to add the suite # to the street address or drop it all together.

Worst case scenario before your next renewal you can always contact customer support to add the card to your account for you. As always when making changes in your self serve account follow this method to reduce the chance of an error message....

1. Clear your browser.
2. Reboot your device.
3. Open one tab only.
4. Use secret/incognito mode.
5. Firefox, Chrome, Safari or Microsoft Edge work best.

If you are successful log out/in. Then add a $1 test payment to ensure it's accepted. Good Luck!

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #.

[mimmo]

Hi, since it wwent thouht on your personal cc, i would imagine you have some breathing room  (30 days).  I would remove the personal card.   and then loginto selfserve the day after in incognito mode and try adding the business account card.   make sure all teh info you enter is correct (look at a cc statement) and if your statement has a space in the postalcode leave teh last digit of the code out and also leave out any unit numbers in the address.  if it fails more than once then contact customer suppport to have them help you Get Help (publicmobile.ca) (click chat with simon and follow prompts)

[softech · Accepted solution]

@Dreamies   Yes, sometimes really no reason why registering some cards might fail.    You might want to wait a day before trying it again.    If it still fails, check with PM Support and see if they see the error message or have them to try adding it for you.

Also, if it registered but payment failed, try to use the option "Other (Enter the desired payment amount)" and then manually enter the amount you want to pay instead of using "Amount Due", it works better with the option "Other.."

To open ticket with PM Support:

1. If you have access to My account: Click on the bubble on the lower right or https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there