04-08-2019 09:44 PM - edited 01-05-2022 04:14 AM
I'm a new customer to PM and have set up auto pay which is working since I was just charged for my next month of service.
I was awarded $2 for setting up auto pay but on my bill I paid the regular amount, the $2 was not subtracted from my bill.
My new Rewards amount now shows $2 because of the auto pay and the previous $2 has vanished and never applied to my account.
Is there a time frame I have to wait before this gets activated??
Solved! Go to Solution.
04-08-2019 09:58 PM
I changed the title of the thread, thanks.
04-08-2019 09:57 PM
The problem was on my banks part, I think.
When I checked yesterday my bank showed my regular payment to PM. When I just checked it showed the correct amount charged with all credits taken off.
Thanks
04-08-2019 09:50 PM
Nevermind everyone, I was charged the correct amount. My bank just took some time to update.
Sorry for wasting your time.
04-08-2019 09:48 PM
@KVaillant wrote:I'm a new customer to PM and have set up auto pay which is working since I was just charged for my next month of service.
I was awarded $2 for setting up auto pay but on my bill I paid the regular amount, the $2 was not subtracted from my bill.
My new Rewards amount now shows $2 because of the auto pay and the previous $2 has vanished and never applied to my account.
Is there a time frame I have to wait before this gets activated??
Post a screen shot of your payment history? Black out all personal information, please.
BTW, if you are a new customer, you don't get loyalty rewards. You should change the title of your thread.
04-08-2019 09:46 PM
@KVaillant wrote:I'm a new customer to PM and have set up auto pay which is working since I was just charged for my next month of service.
I was awarded $2 for setting up auto pay but on my bill I paid the regular amount, the $2 was not subtracted from my bill.
My new Rewards amount now shows $2 because of the auto pay and the previous $2 has vanished and never applied to my account.
Is there a time frame I have to wait before this gets activated??
The only thing to do is to write a message to the moderator here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and explain with details to them what happened. Waiting time is few hours to 2 days.
04-08-2019 09:46 PM
@KVaillant wrote:I'm a new customer to PM and have set up auto pay which is working since I was just charged for my next month of service.
I was awarded $2 for setting up auto pay but on my bill I paid the regular amount, the $2 was not subtracted from my bill.
My new Rewards amount now shows $2 because of the auto pay and the previous $2 has vanished and never applied to my account.
Is there a time frame I have to wait before this gets activated??
Are you able to grab a screen shot of your payment history for us to see and we might be able to get a better idea of what is going on for you. DO you have any funds in Available Funds, you can find this on your account overview page.
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *