10-20-2018 07:14 AM - edited 01-05-2022 05:56 AM
I bought public mobile SIM cards along with a one month plan from WALLMART , halifax. I paid 40$ . They told me you will get free credits. But I already paid the next month due bill amount yesterday and no credits in my account till now.please look into this issue.
10-20-2018 04:49 PM
Welcome to Public Mobile @alexjoy007
Usually the credits are not instaneous. I think it could take up to 72 hours.
In my own experience it was the next day so I'm wondering if anything have shown up yet on your Self Serve account.
Did you receive a credit it?
If you are indeed missing the credit, you should go ahead and contact the moderator team using the private message with your information just like other members have already suggested.
Here is a link to the Knowledge Base thread on the Public Mobile forum if you are looking for more information as well.
10-20-2018 04:46 PM
Click here to send a message to a mod.
- PM Phone Number
- 4 digit PIN (or at least 3 of the following to verify your identity)
- account number
- date of birth
- complete address listed on account with postal code
- email address on account
- most commonly called numbers
- alternate number listed on the account
- last payment date and amount
- last 4 digits of the credit card
-Detailed explanation
10-20-2018 04:45 PM
@alexjoy007@Read the message from@jp2. Instructions areThere , 2 posts above this message
10-20-2018 04:37 PM
How can I send a message to the moderator.
10-20-2018 10:12 AM
If you activated in store by Walmart representative during one of the 2nd month free promotions, you should have received credit within 72 hours. Did you also do a friend referral? You should receive $10 for that promotion also.
Send a message to moderator as stated above. Expect 2-3 day wait for reponse though....
10-20-2018 09:53 AM
if credits don't appear after 72 hours as the above poster mentioned.
Here's how you can get help with your account credits?
In your message please include:
How long until they reply?:
10-20-2018 07:35 AM
When. Did you sign up? Promo credits take 24-72 hours to appear on account.
Of after that time no credits appear and you activated in the proper promo period, you can contact mods to investigate.