App not sending OTP CODE TO PHONE

[Hakuna07]

Major problems here. The app is not sending my OTP code to my phone so I am unable to log in.  I can request an email from the a website but need to access via app

[Hakuna07]

After all that I realized that I wasn’t receiving data, masked by my wifi connection to my home network. Then I discovered that my cellular setup in my phone was hooked to the esim. Big lesson here, check your cellular data setup first if you don’t have service

when I corrected that I had about 67 texts show up with all the OTP codes I’d requested 

now if I could find out why I didn’t get my $10 off with the code I’m golden

thanks all

[Hakuna07]

Thanks to all that replied, I can see I’ll be here again if in issues come up

[Hakuna07]

I just discovered that contrary to what the chat told me, you can resend the OTP to email from the app. I didn’t realize you have to hold down on the “send new code” text and then the option will appear. Hopefully that will save me in the future. I was worried about accessing my account overseas when I don’t have my phone working

[hTideGnow]

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@Hakuna07 wrote:

You can only do that from website, not the iOS app

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hi @Hakuna07 

and try uninstall and reinstall the app, it could resolve

[Hakuna07]

Thanks, I’ll try the agent. I went in on the browser an verified it had the correct phone number

[Hakuna07]

You can only do that from website, not the iOS app

[hTideGnow · Accepted solution]

hi @Hakuna07 

is it showing sending to the correct phone number? 

Try to login again using the app and get the code via email,.  After logged in, go to Profile, then Manage Eversafe ID and check the phone number

and btw, the Send email option should work on browser, too, using Incognito/private/secret mode and try

and if you still cannot receive code via text, ask PM agent

 submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage   

[samsunga31]

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@Hakuna07 wrote:

Major problems here. The app is not sending my OTP code to my phone so I am unable to log in.  I can request an email from the a website but need to access via app

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Hello.

If you click on didn't get code, you can send to your email or voicemail. Just need to call your number from another phone to access voicemail. 

If you can't properly log in, use the following.

Plus use the chatbot or direct link to contact a csa

They will reply to your mailbox here.