11-07-2025 09:00 PM
Hello,
over a year ago I had an issue with my credit card and cancelled it which messed up my public mobile subscription. I was told I would have to pay by vouchers for a year before My Account access would be reactivated and I could set up automatic payments. I have been trying to get help getting it reactivated but it tells me to sign into my account first. When I sign into my account, it tells me to contact support. This is getting really frustrating. I just want to sign into my account and set up automatic payments so that I do not have to go and get vouchers every couple months.
Kyle
11-08-2025 10:25 AM
over a year ago? you sure you can still reactivate the account? most company won't let you hold on to the number that long without paying
11-07-2025 09:01 PM
hi @KReitzel
in that situation, you need to ask PM support agent to help.
you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage