App not available in country/region

[Hannah90]

Hi there,

I went through the process of trying to download the app after signing up for a monthly subscription and when trying to download the app it says that it is "not available in your country/region". How am I supposed to get my e-sim in order to finalize my service? I am originally from Germany but living in Halifax, Nova Scotia.

Thank you!

Hannah 

[Dunkman]

@Hannah90 

Another option for iPhones is to create a new apple ID (different email address). Then set this apple ID to Canada.  You should be abel to down load the PM app.  Afterwards, you can switch back to your initial apple ID. 

[hTideGnow]

hi @Hannah90 

what is the chance that you are willing to use a physical sim instead?  You an get a Public Mobile physical sim from Telus or Koodo or Mobile Klink store around you, or via Amazon.ca

After you got the PM sim card, you will then message support and they can help to complete the rest of the Subscription steps.   You can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[softech]

@Hannah90 

If you are using an Android, you can go to some site to sideload the app instead.

if you are using iPhone, there is no sideloading app option.  You can ask a friend to help to download the app and complete the activation for you.   But you need to make sure your friend DOES NOT ALLOW the app to install the esim on his phone (but this is a really tricky step).  After the phone is activated, PM will send you an Welcome email with the esim QR code and you can scan and install the esim. 

However, if your friend fails to stop the esim installation by the app in time, you will have to message CS agent for help and likely need to change back to a physical sim instead. 

In case you need, you an private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there