App Error - Can't log in

[Nbhiker2023]

I have been trying to activate a friend's cell phone.   We created an account on Public Mobile, activated the SIM card, downloaded the app on his cell phone to finish the activation, but it won't let us log in on the app?  We can log in on a computer, but not on the app?  It just cycles back to the username and password. We are 100% sure the password is correct as we can log in the computer.  HELP!!

[hTideGnow · Accepted solution]

hi @Nbhiker2023 

this is a common problem.  you should have started using the app to run through the activation

but support agent can help.  You can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage