10-10-2021 11:46 PM - edited 01-06-2022 03:45 AM
Hello , has anyone had difficulties with samsung galaxy note 9 not connecting to internet , I followed every step with APN and still no luck , can anyone help ? Thank you in advance
10-11-2021 12:17 PM
I would also verify that you still have available Data remaining on your account. Log in to Self Serve and double check? Often, providers renew monthly, but Public Mobile renews every 30 days that can throw things off. If you're out of data that was working before, that would be why.
10-11-2021 12:13 PM
you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,
1. power off your device
2. take out the SIM card,
3. waiting a 1 minute,
4. put it back and power on,
5. toggling airplane mode off/on,
and do again Rebooting your phone,
*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.
or visit Here link,
and go Changing APN Settings On Android device
click Here link,
Ensure you have the correct APN settings by visit Here link,
Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.
and can you try manually selecting network "3G ONLY" or WCDMA only,
for android visit Here link ,
and do Rebooting your phone
This is quick and simple,
10-11-2021 08:36 AM
@Nick75 wrote:Hello , has anyone had difficulties with samsung galaxy note 9 not connecting to internet , I followed every step with APN and still no luck , can anyone help ? Thank you in advance
Just to make sure: you still have data available in your account?
Has it ever worked before or nothing since you activated?
In the latter case, your SIM might have a provisioning issue and you'll need CS help.
10-11-2021 08:22 AM - edited 10-11-2021 08:23 AM
@Nick75 wrote:Hello , has anyone had difficulties with samsung galaxy note 9 not connecting to internet , I followed every step with APN and still no luck , can anyone help ? Thank you in advance
That phone should have no issues.
Do you have your data enabled...i gotta ask.
Can you try someone else's SIM in your phone to see if Data works, even it is from another provider?
10-11-2021 05:04 AM
Here is another with a couple of different settings if @Dunkman 's doesn't work for you.
Name
Mobile Internet
APN
sp.mb.com
Proxy
Not set
Port
Not set
Username
Not set
Password
Not set
Server
Not set
MMSC
http://aliasredirect/proxy/mb/mmsc
MMS proxy
mmscproxy.mobility.ca
MMS port
8799
MCC
302
MNC
220
Authentication type
Not set
APN type
default,mms,agps,supl,fota,hipri
APN protocol
IPv4
APN roaming protocol
IPv4
APN enable/disable
APN enabled
Bearer
Unspecified
MVNO type
GID
MVNO value
4D4F
10-11-2021 12:34 AM - edited 10-11-2021 12:35 AM
@Nick75 You might need to reset the network settings:
Keep in mind this will also reset the wifi logins.
The instructions should be similar for every Android phone.
From: Sony website.
10-10-2021 11:57 PM
As mentioned above, screenshot of your APN setting is helpful.
Here is one version of APN settings:
Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: default,mms,agps,supl,fota,hipri
APN protocol: IPv4
APN roaming protocol: IPv4
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F
10-10-2021 11:51 PM - edited 10-10-2021 11:52 PM
Voice calls are ok and just not Data?
did you try a network reset or even a Factory reset?
or can you show us a screenshot of what do you currently have on your APN?