Any way to reactivate a suspended account after 90 days??

[Tahmina_hashem]

This question is regarding my husband's public mobile account. He travelled outside of Canada and even though his account was preauthorized for charge, for some reason payments did not go through. So, his account was suspended. and because he stayed more than 3 months outside of Canada his account is lost. He bought a new SIM card but is there a way to get the same number?

Thanks

[dust2dust]

What are the chances your husband was on the old $10 plan? When was the account last active? Have you tried calling the number to see if someone has picked it up?

[Tahmina_hashem]

Thank you 

[Yummy]

Unfortunately is account is not active beyond 90+ days, account is closed/deleted and number lost. There is no way to recover it and if he wants to continue service with PM he will have to buy brand new SIM card and create new account using unique email.

In very rare circumstances agent might be able to find and assign him the same number if number is genuine Telus/Koodo/PM number AND it is not already reassigned to other customer.

Let him open new account and inquire with agent what can be done for him.

[Tahmina_hashem]

Thank you for your response. Number was from Public Mobile.

[softech]

@Tahmina_hashem   was the number originally from PM or at least Telus or Koodo?

if the number was from PM/Telus/Koodo, the number would have stayed here and there is a slight chance that PM support will assign it back.   But you have to open ticket and discuss with them. Message them directly

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

But if the number was ported in from another provider, then it would have been returned back to that provider and PM would not be able to help

[Outdoorsman · Accepted solution]

@Tahmina_hashem hi sorry but after 90 days suspended your account and number are gone