The form to create an account uses some dodgy javascript so I couldn't save my password in Lastpass when I signed up; of course the form to reset your password doesn't work on the homepage, so I had to message back and forth with a forum moderator. It took another day before I was able to log into the account I had just created.
More recently, there was a serious problem with text messages on the network that was never explained. Since then, whenever a text message takes a long time to send, I frantically call my own voicemail to try to avoid disaster again.
Some outgoing texts are duplicated in my "usage statistics" page, which makes me even more concerned. I've been checking the usage statistics every now and then because it doesn't add up. The self-serve site is noticeably slow a lot of the time, especially logging in.
And I suppose I can't talk to a Telus rep about my problems because it's all just community volunteers.
For the time being, I'm willing to live with these inconveniences in exchange for what appears to be the only good option for a phone plan in my area. I almost never make calls, but I text a lot. If I'd known the experience would be so sketchy, I probably wouldn't have switched to PM.
I'm keeping an eye on things, but I'm not impressed so far.
