Any compensation for customers in BC and Alberta for this disruption?

[JK8]

@J_PM 

With the wireless network problems for customers today, is there a possibility of giving BC and Alberta Public Mobile customers a free data promo or some other type of compensation? 

From reading some of the threads this is not a minor disruption. 

Eg.

[Anonymous]

Wall of text notwithstanding... 🙂 the message seemed to me to be actually from the phone. It's like it was saying um...yeah...I seem to have lost any radio connection to the towers on your SIM. Not from PM themselves.

[darlicious]

@sourdoughgirl 

Well said.

[darlicious]

@ASt 

We all all rely on certain services but outages happen whether it's electricity from a storm, a technical glitch stopping skytrain or the ttc subway, an accident on the highway, home internet, your landline the list goes on......these are facts of life. Sure they are inconvenient but if they repaired in a timely manner what is the uproar over a few hours of inconvenience? Must we be compensated for every issue that interrupts our modern lives? Given what is happening in Afghanistan, Hurricane Ida and the entire pandemic this is miniscule in comparison. Do I deserve compensation for having to wait over a year for life changing surgery that should have been done at most within 5 months of being placed on the waitlist? Perspective people ....perspective that's all I'm saying.

[sourdoughgirl]

I am not looking for compensation but I do believe PM owes us an explanation and a better apology. When the message "your data is blocked" popped up without any explanation I was in the middle of doing something. I had to drop everything I was doing to figure out what was coming on before leaving my house. Checked twitter and Facebook but their websites provided no useful information other than promotions and ads. To be fair, unexpected events happen and we all try to avoid more stress during a stressful time. Instead of sending "data blocked" to our phones how about a simple statement "we are experiencing data outage in some areas please be patient and we will try to fix the problem as soon as possible"?. I don't see this issue as how much time loss on data but we don't know what other people have on their plates when this happened. Sometimes a few minutes makes a big difference in someone's life. This is not our place to judge their motives. Only Public Mobile can decide the best business decision for themselves and consumers like us to decide if this is a company we want to do business with. A company should learn from their mistakes, not to run away from them. I just want a better explanation on how they handled the situation and maybe a more sincere apology.

[ASt]

Your reply to @JK8 seems harsh to me @darlicious.  

I do not have internet at my home and use the $70. phone’s data to go online.  

I was worried this morning when I couldn’t get online, since I am expecting an important email and couldn’t check to see if I got it.

I don’t think we should judge each other as the use for the phone is not a one size fits all!

[darlicious]

@Anonymous 

Agreed. But are we not making a mountain out of a molehill?

@JK8 

I apologize for my harshness.

[Anonymous]

Jeez @darlicious , a little harsh towards a quality contributor around here.

[darlicious]

@JK8 

I realize your asking for everyone but this outage is hardly the end of the world except for those whose lives revolve around their phone. How did we survive without technology? Specialist appointments are done in person. It's just as likely the doctor was affected as well....rescheduling can be done in a timely fashion. A taxi can be hailed quite easily on the dtes. Driving a rural route can easily not have any cell service regardless of an outage. As stated by @Anonymous  pm or telus is under no obligation to compensate under these circumstances. Boohoo so you couldn't use your phone for a few hours. There are so many bigger problems in the world today than to whine over $0.50 worth of service.

[softech]

@JK8  Bravo to you..  Honest.. I understand  you are doing it for everyone ..

just hope Telus is nice enough to do it right .. I think a mass outage like this..  they should do something great to make it up..

[JK8]

@darlicious 

I’m asking for everyone. Not just me. Look at how this outage affected the 3 examples I gave. The person who missed their doctor’s call. That is not trivial and we all know how long everything takes in the health care system especially when seeing a specialist.

[softech]

..it really depends on how many hours the outage is..

Last time with Rogers..it was almost a full day and it was messy..  It was Canada wide outage..  with Telus,  luckily they partner with Bell on the East side and hence this outage is not nation wide..

[Anonymous]

 @JK8 : I did say I sympathized as I was out too. But it seems to be back for me anyway and has been for others. These things happen.

I just wish they would communicate way way way better. Like "oh! Some outage somewhere!" (even a small area). "Put something out on all our socials and communities! Stat!"

Just simply to acknowledge it to slow the calls and texts and posts. And then maybe a prediction of how long the outage might be (a lot harder of course).

[brady4]

Most likely since other cell service providers have in the past. Fingers crossed! 

[softech]

Jade just replied on one of the threads saying it is now fully restored...

[darlicious]

@JK8 

Seriously?!! You want compensation for an outage lasting a few hours? What is that going go amount to on a $15 plan ? $0.10?  $0.50 on the $50 plan? It would cost more to administer a refund than the compensation received. Really first world entitlements.....how about a donation to the Red Cross for victims of Hurricane Ida instead?

[JK8]

Okay @Anonymous  we need you to work with us here.🤣

[JK8]

Still outages:

[JK8]

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@softech wrote:

haha.. issue is not resolved yet and you are asking for payback already?? LoL..

yes.. Last time with Rogers/Fido.. they did credit the money for that day back.. so hopefully Telus/Koodo/PM will follow the good example.

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The propaganda machine is already out in full force, but they can’t fool us.

https://www.saanichnews.com/news/telus-bell-service-outages-impacting-wireless-customers-across-west...

[softech]

haha.. issue is not resolved yet and you are asking for payback already?? LoL..

yes.. Last time with Rogers/Fido.. they did credit the money for that day back.. so hopefully Telus/Koodo/PM will follow the good example.

[Anonymous]

 @JK8 : While I sympathize (and I was off too), from the Service Terms link in the footer of every page (my bolding):

Will my Public Mobile services always work in Public Mobile coverage areas?

.

.

In addition, service failures or interruptions can occur due to events beyond Public Mobile’s reasonable control. These may include:
• Atmospheric conditions (including solar activities);
• Physical obstacles interfering with the transmission of radio signals;
• Limitations on the capacity of the network to carry traffic from all nearby users;
• Technical limitations of the systems of other telecommunications companies or limitations of the interconnection of transmission facilities;
• Defects or failures in network equipment; or
• Emergency or public safety requirements.