Angry frustrated customer

[LisaMarie902]

I cannot access my sons account with the email, it keeps trying to get me set up a new subscription,  which I am sure I will have to pay for again so I won't do that. Phone number has been activated since December 2022. 

I am having no luck at all with support.  Does anyone have any suggestions ?

[Chalupa_Batman]

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@LisaMarie902 wrote:

I cannot access my sons account with the email, it keeps trying to get me set up a new subscription,  which I am sure I will have to pay for again so I won't do that. Phone number has been activated since December 2022. 

I am having no luck at all with support.  Does anyone have any suggestions ?

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Sounds like a CS Agent needs to reset the account. Here's how to reach them.

send a private message to a CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 .

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage        

[hTideGnow]

hi @LisaMarie902 

it just the email you used is not properly linked to your son's My Account.  You need PM support agent to check and correct that.  You can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage