Android phone showing roger/tells network

[CSN64]

Yesterday at noon I switched from Rogers to public mobile and requested my number be ported. I received the text to authorize rogers to cancel my account and I typed Yes. About 3 hrs later I received a nsg from another number saying they didn't get my request to authorize rogers that I should  type in 1 to resend the request. I texted 1 back. I never received any further texts. My android shows 2 icons on the top rogers/telus so I dont think rogers account was cancelled.  I want to make sure my number was ported from rogers and my rogers account is canceled.  Do I need to call rogers? Yesterday was boxing day so wondering if that wS the issue being a holiday? Thanks for your help.

[CSN64]

Thank you to all that replied and assisted.  Customer service through email was able to make the port happen, I am not won PB mobile.  Thank you and Happy New Year to you all!

[hTideGnow · Accepted solution]

hi @CSN64 

if the porting number does not work or they cannot help, message PM support agent instead

 you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[CSN64]

Yummy, I have just sent CS_agent an email.  My PM esim is my secondary sim.  My primary is still rogers so I am still on the Rogers sim card till the transfer happens.  Unless a customer service can help I'm at a loss as the two Telus numbers that were given to me to call were not helpful.  One said they couldn't help that it has to be through the second number and that second number as soon as i get close to speaking to an agent it hangs up on me.  I even had Telus directly transfer the call for me and was told to hold for a couple of minutes then the call was disconnected.  CS-agent is my last attempt at help and if they can't do anything then I cannot continue with public mobile.  😞

[CSN64]

Thanks Yummy,

I contacted Rogers and we did a preapproval over the phone but they told me I had to contact Public mobile to let them know.  I tried going through the chat bot it lined me up to put in a ticket but the ticket wouldn't submit says all the fields had to be completed.  All fields had to be completed.  How do I send a direct message to Customer service?

[softech]

@CSN64 

Youbwill probably need to disable PM sim first (if eSIM, just disable but not delete: if physical, remove it temporary)

Then call PM porting team for help

There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed

But if you are unable to reach someone from the live support with the phone number I sent you, you can also message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**After opening the ticket, please monitor your community inbox (envelope icon on the top right), the customer support agent will get back to you in sending a message there.

[Yummy]

Contact Rogers to confirm status of your porting out number.

If they say it is completed and they do not have your account contact PM support (send a direct message to CS_Agent) for them to verify what the problem is.

I assume you put PM SIM into phone and rebooted your phone.
If you still have Rogers SIM try it to see if you have Rogers service?