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American text and data not working

Eric37
Great Neighbour / Super Voisin

Hello 

 

I have an American data and text plan on my account. I am connected to at and t but my text and data do not work. Any ideas?

3 REPLIES 3

Chalupa_Batman
Mayor / Maire

Hi @Eric37 

First, go into your settings. Find Network Settings. Make sure your data roaming is turned on. Then under Network Settings, turn off automatic. Then choose T-Mobile. Then Reboot the phone. You should be up and running.

slusagm
Town Hero / Héro de la Ville

try manual connect to T-Mobile as well

use 4G or LTE and not 5G

you can also try Verizon 

Phil_Adelphus
Mayor / Maire

@Eric37  Two things to try.  If you are on 5G, drop to 4G/LTE especially if on AT&T.  If that doesn't work or is not applicable, try T-Mobile.

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