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Alternate phone number in the my plan section

zblackma
Deputy Mayor / Adjoint au Maire

Has anyone ever got a call from PM? I'm curious since looking at some of the problems posted here, I would think they would have. Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions

popping
Oracle
Oracle

Your alternate phone number is used to verify that you are the owner of your account if you forgot your PIN#.

 

Don't know your pin?--provide any 3 of the following:
- Complete mailing address,
- Email address,
- Alternate phone number,
- Date of birth,
- Last top up date & amount

View solution in original post

6 REPLIES 6

kselmak
Mayor / Maire

I only heard about the problems with the port. People did receive calls from  pm/Telus employees if information was insufficient or something was wrong. I never heard of any other call which doesn't mean it didn't happen, so I would still keep the correct alternative number. If you don't have any I recommend fongo. 

iliusfaisal
Great Citizen / Super Citoyen

I never heard of getting call from them

Staliger
Mayor / Maire

@zblackma wrote:

Has anyone ever got a call from PM? I'm curious since looking at some of the problems posted here, I would think they would have. Thanks.


No calls, only text messages.

popping
Oracle
Oracle

Your alternate phone number is used to verify that you are the owner of your account if you forgot your PIN#.

 

Don't know your pin?--provide any 3 of the following:
- Complete mailing address,
- Email address,
- Alternate phone number,
- Date of birth,
- Last top up date & amount

@zblackma  @popping  is correct that it can also be used as an identifier for verification purposes. The escalations department of public mobile will call customers to settle disputes or leave a number for the customer to call that department.

zblackma
Deputy Mayor / Adjoint au Maire

Thankyou. Appreciate that you took the time to reply. Will accept this as my solution. 

 


@popping wrote:

Your alternate phone number is used to verify that you are the owner of your account if you forgot your PIN#.

 

Don't know your pin?--provide any 3 of the following:
- Complete mailing address,
- Email address,
- Alternate phone number,
- Date of birth,
- Last top up date & amount