7 hours ago - last edited 4 hours ago by computergeek541
The transfer was completed by answering 'YES' to the message from other provider. But no I can call out but can't answer any calls as directly goes to the voicemail. Plz suggest/help.
4 hours ago
@AmitaRanpura wrote:The transfer was completed by answering 'YES' to the message from other provider. But no I can call out but can't answer any calls as directly goes to the voicemail. Plz suggest/help.
I realize that it's now a few hours later since this thread was started, but depending how how long was waited after the "YES" message, there may have been no issue at all. Number porting is not an instant process. Call going directly to voicemail when a nubmer port is involved often means that the calls are still going to your old carrier. If you've already removed the SIM card from the old carrier and porting isn't yet complete, that's why the calls are going to voicemail. After replying with the "YES", it could still take a few hours before porting is complete.
7 hours ago
Call the number in this article:
Public Mobile/Koodo porting assistance number
Don't get caught off-guard by the reference to Koodo. Public Mobile and Koodo share the same porting assistance group.
7 hours ago
the porting was not fully completed. Try reboot phone once and test again
if still not getting inbound calls, check with PM porting support team and confirm. I will send you the number to PM Porting support team Please check your community inbox