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All calls go to voicemail

AmitaRanpura
Great Neighbour / Super Voisin

The transfer was completed by answering 'YES' to the message from other provider. But now I can call out but can't answer any calls as it directly goes to the voicemail.

New: Also text messages and phone calls are still routed to old Fido number. We get VM if the Fido SIM is not inserted.

Plz suggest/help.

4 REPLIES 4

AmitaRanpura
Great Neighbour / Super Voisin

Oh we know that we must wait from 30 min to 5 hours. We did this 2 days ago on Friday evening.


@AmitaRanpura wrote:

The transfer was completed by answering 'YES' to the message from other provider. But no I can call out but can't answer any calls as directly goes to the voicemail. Plz suggest/help.


I realize that it's now a few hours later since this thread was started, but depending how how long was waited after the "YES" message, there may have been no issue at all.  Number porting is not an instant process.  Call going directly to voicemail when a nubmer port is involved often means that the calls are still going to your old carrier. If you've already removed the SIM card from the old carrier and porting isn't yet complete, that's why the calls are going to voicemail. After replying with the "YES", it could still take a few hours before porting is complete.

hTideGnow
Mayor / Maire

hi @AmitaRanpura 

the porting was not fully completed.  Try reboot phone once and test again 

if still not getting inbound calls, check with PM porting support team and confirm.   I will send you the number to PM Porting support team  Please check your community inbox

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