After trying to switch over the number service goes Forbidden A1

[Heyde]

I switched from Fido and my account couldn't even log it give error 

Forbidden A1

Phone isn't even working, Make things worse can't even create a ticket cause logging in doesn't work.

Please fix this my number is ###-###-#### 

@CS_Agent

[harnish]

I missed that entirely, thanks.

[softech]

@harnish 

use direct message instead: 

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there         

[harnish]

I have the exact same problem.  Transferring a number and now I'm locked out of my account.  I can't submit a ticket because it forwards me to a page that also says "Forbidden A1."

[Heyde]

Yes and the PM app don't even work anymore can't even login. 

Physical SIM, Can't even submit a ticket cause can't freaking login, goes in error. Phone doesn't work either

Lucky the guy below sent me the link to msg customer service 

[softech]

@Heyde did you use the PM app to activate??  Didntiunget to step 6 of the activation?? physical sim or eSIM??

But it could be an issue that needs PM support 's attention

Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗" 
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there         

[Handy1]

@Heyde 

submit ticket with support . using the chat bubble bottom right of screen 

If that doesn’t work you can always send private message to support .

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437