After payment ZIP code does not match billing address

[DenMD]

Hello.

I tried to buy a new sim from this page https://store.publicmobile.ca. 

1 Filled out all forms

2 Then payment by credit card

3 Then I saw the transaction

4 Then I saw the same page with "ZIP code does not match billing address" 

The question is:" Do I receive the sim card after this message?"

Thank you. 

[88cranston]

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@DenMD wrote:

Hello.

I tried to buy a new sim from this page https://store.publicmobile.ca. 

1 Filled out all forms

2 Then payment by credit card

3 Then I saw the transaction

4 Then I saw the same page with "ZIP code does not match billing address" 

The question is:" Do I receive the sim card after this message?"

Thank you. 

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ZIP CODE???

[will13am · Accepted solution]

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@DenMD wrote:

I didn't receive any confirmation. I receive a message from the bank about 11.50 CAD. 

If I try to re-order I think it will be another transaction. 

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If you have been charged, then don't order again.  I suggest contacting the moderator team and having them look into fixing the original order which may be partially processed.  The moderator team can be reached via private message using smartforms which is initiated by clicking on the ? on the lower right corner of the webpage or try using this link. The guided process will facilitate documentation of the issue or concern and the required resolution which will be submitted to the moderator team. Refer to this announcement link for additional details on smartforms and the ticketing system for moderator team interactions. Refer to the following knowledge base article for additional information on the moderator team.

[DenMD]

I didn't receive any confirmation. I receive a message from the bank about 11.50 CAD. 

If I try to re-order I think it will be another transaction. 

[dabr]

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@DenMD wrote:

Hello.

I tried to buy a new sim from this page https://store.publicmobile.ca. 

1 Filled out all forms

2 Then payment by credit card

3 Then I saw the transaction

4 Then I saw the same page with "ZIP code does not match billing address" 

The question is:" Do I receive the sim card after this message?"

Thank you. 

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Did you get a confirmation that you had purchased the SIM successfully?  If so you should have received confirmation email with possibly a tracking # for the order.  Check to see if you were charged on your CC.

Otherwise try to re-order, but leave out any spaces when filling in your postal code.