Adds on 500 minutes consumed on in-coming calls

[msaali18]

Hi there - Please any body apprise me the icoming calls are being charged? I've purchased 500 minutes as an adds on a $10/m plan. The adds on minutes are consumed with out dialing out. Can anybody guide me on this?

[msaali18]

Thank you all.

[ShawnC13]

---

@msaali18 wrote:

Thank you. I understand if I call then the minutes should be consumed I'm refering to incoming calls if that cause consumption of the minutes. .

---

Yes on your plan you do not have unlimited incoming calls so once you have used your 50 minutes in the plan you would then be using your addon minutes even if you are receiving the call

[msaali18]

Thank you. I understand if I call then the minutes should be consumed I'm refering to incoming calls if that cause consumption of the minutes. .

[Dunkman · Accepted solution]

@msaali18 

If you are on the $10 plan, both incoming and outgoing calls will count as minutes.  Minutes are also rounded up (not by second billing), checking voicemail or call forwarding also counts as minutes.  

Here is a link for the limited plan:

https://www.publicmobile.ca/en/bc/get-help/articles/limited-talk-and-text-plans

Tbe $15 plan offers unlimited incoming calls.  

[ShawnC13]

---

@msaali18 wrote:

Hi there - Please any body apprise me the icoming calls are being charged? I've purchased 500 minutes as an adds on a $10/m plan. The adds on minutes are consumed with out dialing out. Can anybody guide me on this?

---

If you only have the $10 plan you only have 50 total minutes that is incoming and outgoing.  If you want unlimited incoming calls you need to be on the $15 plan

[will13am]

There is no unlimited calling on the $10 plan.  All calls are charged against the add-on.