Addons

[Abdou91]

I selected a data plan , and i selected an addon for 200 min long distance and us ( i dont need more than 200 min fir 3 months !!

But when i try to make a call ! The automated system says you re not allowed to make calls !!!

[Tino_M]

Just as Jak has replied, you need to select a plan with local calls.

[Abdou91]

Thanks

[NDesai]

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@Abdou91 wrote:
But i paid 8 dollars for that ! Can they refund !

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Not sure. PM staff member will get in touch with you tomorrow and see what they can do. 

@Shazia_K @Mary_M

[Abdou91]

But i paid 8 dollars for that ! Can they refund !

[JaK]

Hi @Abdou91;

If I understand correctly, you selected a data only plan and then bought a 200 min LD add on planning to make calls with that. Unfortunately, that won't work, the rules are that you need a base talk plan in order to use add on minutes. It's part of fine print bullet #5 on the Plans page " Long distance add-ons require a monthly talk feature on the rate plan."

Unfortunately you are not the first to have run into this, it's pretty common actually, see http://productioncommunity.publicmobile.ca/t5/Public-Lab/Should-block-buying-LD-add-on-if-not-on-a-t...

In the past the moderators have sometimes been able to help out, @Shazia_K @Mary_M

[NDesai]

As stated above, talk in your plan is required to to use add-on. 

[Scaredy]

Unfortunately, you can't use the LD add-on to replace a talk plan. You need a talk plan first.