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Addons and talk usage history missing in new self serve?

jor123
Town Hero / Héro de la Ville

Few minor bugs I'm not sure if everyone is experiencing, or just me: 

 

jor123_0-1657846142381.png

Is anyone else missing their data addons (bonuses from previous holiday giveaways etc) in self serve? Mine were all showing up fine the first time I checked, but none listed now. 

 

Also voice calls don't seem to be populating in usage history anymore (SMS, MMS and data are all there):

 

jor123_1-1657846173754.png

 

5 REPLIES 5

jor123
Town Hero / Héro de la Ville

Yeah, oddly my data addons are still completely missing. 

Greg_R844
Good Citizen / Bon Citoyen

Yep, there's definitely some problems with the usage. I have been trying to figure out my talk minutes used and on the screen if I filter for the last 15 days I only see 3 days worth of transactions which is page 1 with no other pages to navigate to. I tried the download option on the screen and got everything for the last 3 months in an excel spreadsheet. A quick filter and managed to get my outgoing calls which look more reasonable when I looked at the date range I was interested in. Note: Give the download a minute or two as it wasn't very quick and I clicked it twice which seemed to try to download it twice.

jor123
Town Hero / Héro de la Ville

Oddly the talk history is showing up for today (only), but still no addons listed. Hopefully they haven't been lost .lol 

JL9
Mayor / Maire

Yeah seems to be various bugs off and on unfortunately 

Dunkman
Oracle
Oracle

@jor123 

I just signed in and everything sees fine.  I can see my add ons and usage history.  However, there were a few account error messages before the page started working properly.  

 

Public mobile is still "fixing" things in the new My Account.  Now, I can see my various legacy Rewards (like loyalty, friend, pre-authorized payments), but I could not see them before.  

 

Maybe try again in a few hours or tomorrow.  Things should be fine.  

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