Additional $40 dollar balance added.. how to know where it came from?

[Andy_A]

Additional $40 dollar balance added.. how to know where it came from?

[darlicious]

@Andy_A 

Thanks for the update as customers have been wondering when they will get their third month free credit. It's good to know it's been added so likely others have gotten theirs too.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[Andy_A]

hi @all,

I think @darlicious is correct. After reviewing the history payments, it seems a credit of NOt 40 but 35 was added to the account..

Thank you for your help navigating through the dashboard.

[darlicious]

@Andy_A 

Did you just recieve your bonus third month free credit from either the black friday promo or a CCS third month free credit promotion? If so would you mind sharing which promotion and when you activated? thx

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[0PX9O4]

Here's a screenshot of the "View Payment History" button in self serve:

[0PX9O4 · Accepted solution]

@Andy_A 

Are you able to log in to selfserve.publicmobile.ca and review your billing history? If so, it will show you exactly when the amount was added.