Added an add on for roaming talk, text and data. Data is not working

[jchl]

I added a talk/text/data roaming add on for the US. I can see the add on for my account on my dashboard but unfortunately, I am unable to access the network. I haven't tested text messages or calls but I have been unable to access the internet via data. 

Anybody else face this issue or have had success solving it? I've tried restarting my phone, turning data roaming on/off and have just raised a ticket. I am connected currently to Verizon using LTE

[jchl]

Hi thanks for this! I had just realized that this was the issue and have updated my service to T-mobile. It is now working!

Really appreciate this and honestly shame on me for not finding this answer earlier via the community posts.

[hTideGnow]

HI @jchl 

connect manually to AT&T and T-Mobile and it should work

[softech · Accepted solution]

@jchl 

which city and state you are at?

and Verizon is not the network you want to connect to 

Critical part to US roaming depends on T-Mobile/AT&T coverage and whether you can connect successfully onto either network.

If the phone is not connecting to T-Mobile/AT&T, change the Network Connection from Automatic to Manual and select and test both T-Mobile and AT&T and see which one you can connect.

If your issue is with data, make sure your Roaming Mobile data is enabled and you have disabled your mobile data limiter.  Also change your network mode to 4G (and don't try 5G until you can connect and works on 4G)

If your issue is with voice, make sure VoLTE is enabled on the device setting.  And if it does not work, try to change the Network to T-Mobile ONLY, and change  Preferred Network Type or Network Mode to 2G and see if the calls go through.
Also, you can download VoIP app TextNow as a workaround to make calls and text if you have Wifi or if your roaming has data component and data  is working