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06-03-2020 12:47 PM - edited 01-05-2022 11:00 AM
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06-03-2020 06:46 PM
Have the moderators been in touch to help add your vouchers? If not what retailer did you purchase them from? Are you using the actual vouchers or the reciept that comes with them?
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06-03-2020 02:15 PM
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06-03-2020 02:06 PM
Sorry not worth wasting any more money on this phone service.
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06-03-2020 01:22 PM
If you've tried all the 12 digit numbers in either 611 or self-serve and nothing works if your service is currently suspended and not working then I would suggest adding a payment card or buying vouchers from elsewhere to get your service going again.
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06-03-2020 01:17 PM
Yes I did.
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06-03-2020 01:11 PM
Yes I did
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06-03-2020 01:10 PM
@Kaleal wrote:Is there a phone number to call? I would rather talk over the phone.
This is an online only service.
Did you check the voucher for other 12 digit numbers?
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06-03-2020 01:05 PM
Is there a phone number to call? I would rather talk over the phone.
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06-03-2020 12:54 PM - edited 06-03-2020 01:21 PM
@Kaleal wrote:sorry it was May 25, 2020
@Kaleal Best to submit a ticket to PM and attach a photo with the voucher receipts and ask them to add them for you.
To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking here or the icon (bottom right of your screen).
If you are still having problems contacting Public Mobile then click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.
Please note that account verification may be required when contacting the Moderator Team
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06-03-2020 12:52 PM
@Kaleal wrote:sorry it was May 25, 2020
They should be active by now. Contact a moderator.
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06-03-2020 12:51 PM - edited 06-03-2020 12:54 PM
@Kaleal wrote:Hi! I have purchased vouchers and they are not going through. How can I add these to my phone?
Where did you purchase them as some are actually only active after a certain time period? I would call *611 and try to add them that way, the only time I have helped someone add vouchers to their account *611 worked out easier for us.
ADDED: As you have replied and tired many things here is a good thread to read through and as you can see many places have multiple numbers that could be the voucher and this will help find the correct one https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Voucher-Catalogue/m-p/479165#... (thread created by @darlicious )
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
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06-03-2020 12:51 PM
sorry it was May 25, 2020
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06-03-2020 12:50 PM
@Kaleal wrote:I have tried 611, also tried online. I had purchased them on April 10, 2020.
Here’s how to contact the Moderator Team (Public Mobile representative) for assistance:
- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.
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06-03-2020 12:50 PM
I have tried 611, also tried online. I had purchased them on April 10, 2020.
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06-03-2020 12:49 PM
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06-03-2020 12:48 PM
Sometimes it takes up to 24 hours for the voucher to become active. When did you purchase it?
Are you adding the voucher by self service or dialing 611. If you are using self service make sure you clear your history/cache and then open a new browser in incognito/private mode.