5 hours ago
Hello,
My 14 years old daughter has been purchasing data add-ons without me knowing and Public Mobile has been charging my credit card. Is there way I could stop that? I tried to remove my credit from the account, so it would not be charged automatically, but in vain.
Thank you.
5 hours ago
Removing you CC is a drastic measure and a hassle to pay with vouchers every 30 days.
i would suggest you check your daughter’s phone and look for the text from PM that her data is running low. Reply to the text with #STOP so no more future text from PM.
She will try to login to your account or contact a CS_Agent to make future Add-on purchases. So login to your account and change your password and add a security PIN. An agent will require a PIN before giving assistance.
Sneaky way to stop this but this is an option.
5 hours ago
There is no easy solution, removing the credit card will fix the issue temporarily, once you pay your subscription next month, the credit card will be added again
Solution #1, contact CSA to remove your credit card, and you need to buy voucher every 30 days.
Solution #2, upgrade to a higher plan
Solution # 3, talk to your daughter and educate her
5 hours ago - last edited 5 hours ago
Hello @ChamaLama
Please reach out to a CS Agent to remove your credit card. Moving forward you can purchase Vouchers at say... Shoppers Drug Mart to pay for the service. However, if there is money on the account, she can still purchase addons. So perhaps only uploading enough to cover each month. Or you can ask a CS Agent if you can disable any addon purchases. Kids eh? LOL
To submit a ticket with CS Agent using this Chatbot link
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437