Add-on roaming service doesn't work

[muzmarisa1]

Today, April 25, 2023, I bought add-on service for roaming in US and paid for it $15 plus tax.

For the last 7-8:hours I unsuccessfully tried to use this add-on. I already tried all your suggestions to make it work, but was unsuccessful. 

Therefore, please cancel this add-on and give me credit for $15 plus tax.

Thank you,

[hairbag1]

@muzmarisa1 

follow above advise to ask for credit to your account.

I have to ask if any part of the 15 Day US Roaming add-on talk/text worked at all.

Where, in US are you located ? Do you have volte enabled on your PM account ?

In my experience, I could receive texts while in US without the add-on...but I couldn't respond. Were you able to receive texts while you were in US ?

Answers to these and other questions will help when future day-trippers want to know what to expect with the roaming add-ons.

[hTideGnow · Accepted solution]

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@muzmarisa1 wrote:

Today, April 25, 2023

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@muzmarisa1   Today is May 12, 2023

If that was an old message you wanted to send to PM agent, please submit a ticket.  They will usually provide refund for roaming that didn't work, so it should be ok

(But were you even able to connect to T-Mobile when you were there?  Wish we can help to make it work when you were in US) 

Submit your ticket at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hycm53]

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@muzmarisa1 wrote:

Today, April 25, 2023, I bought add-on service for roaming in US and paid for it $15 plus tax.

For the last 7-8:hours I unsuccessfully tried to use this add-on. I already tried all your suggestions to make it work, but was unsuccessful. 

Therefore, please cancel this add-on and give me credit for $15 plus tax.

Thank you,

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Why did you ask for help when you were in the State?

You can chat with Simon for help, if Simon can’t help, he would let you submit a ticket.
https://www.publicmobile.ca/en/on/get-help

[Handy1]

@muzmarisa1  You need support for a credit / refund hers how to reach  support 

Getting support / submit ticket

• Get support by starting a conversation with virtual Chat box /SIMon. Click here                 

Or while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking here.

  Watch for reply top of page to the

   Right ( envelope image )